![]() Ensure that the NetScaler Gateway can resolve the STA FQDN. Verify if the firewall is blocking DNS UDP port 53 on the NetScaler. If you have a root, intermediate and server certificate, then refer to CTX114146 - How to Install and Link Intermediate Certificate with Primary CA on NetScaler Gateway to understand how to link them together. Generate and install a new server certificate on the NetScaler Gateway VIP, if the server certificate is expired.Įnsure that the CA certificates are installed and linked on the NetScaler. Overview diagram of troubleshooting stepsĬomplete the following troubleshooting steps to resolve this issue: ![]() If you are experiencing this issue and you are not a System Administrator, contact your organization’s Help Desk for assistance. ![]() Important! This article is intended for use by System Administrators.
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